+33-9-7266-3068
contact@gdm-pixel.fr
Disponible 24h/24 Votre assistant répond à vos clients à toute heure, week-end et jours fériés inclus.
Réponses contextualisées Connecté à votre base de connaissance, le chatbot comprend le contexte et répond avec précision.
Escalade humain intégrée Dès qu'un cas dépasse ses compétences, le chatbot transfère à un humain avec tout le contexte.
Données sécurisées, RGPD Conversations et base de connaissance hébergées sur des serveurs européens. Conformité RGPD incluse.
Your support is overwhelmed — and your customers are waiting.
The same questions come back every week. Your teams answer them manually, during business hours. In the evening and on weekends, it's radio silence. Result: frustrated customers, lost leads, mental load on your teams.
- 80% of questions are repetitive and add no value
- Zero response outside business hours
- Incoming leads unqualified, handled too late
- Team time wasted on FAQs everyone already knows
AI doesn't replace your team — it absorbs repetitive tasks so your colleagues can focus on high-value cases.
Operational in less than two weeks
Needs audit
We analyze your question flows: customer support, internal FAQ, lead qualification. We identify the 20 topics that represent 80% of requests.
Knowledge base configuration
We connect the chatbot to your documents (PDF, website, CRM, FAQ). It knows what's in your catalog, your terms, your internal procedures.
Testing & refinement
We simulate hundreds of real exchanges. Responses refined, tone calibrated to your brand, escalation rules to humans defined with you.
Go live
Integration on your website, your business tool or your messaging. Conversation tracking in real-time, dashboards included.
An AI chatbot tailored to every need
What the AI chatbot changes concretely
Audit des besoins
On analyse vos flux de questions : support client, FAQ interne, qualification de leads. On identifie les 20 sujets qui représentent 80% des demandes.
of questions handled without human intervention
availability — weekends and holidays included
to deploy an operational chatbot on your site
unanswered question — human escalation if needed
"Excellent SEO trainer, combining expertise with pedagogical skills."
Marie Mure Ravaud
Communications Manager - Snap Inc.
"Charles is the best e-commerce specialist in the Caen region."
Sylvain Vandewalle
Growth Hacker - Sinay
"Serious, methodical work, our results are constantly improving."
Marie-France Gras
Manager - AC Communication
"I highly recommend this agency! All the work done for us was completed quickly and with great professionalism."
Jérome de la Casinière
Manager - La Casinière
"Charles Annoni is available and has remarkable energy. I recommend him to those who want to improve their visibility on the Internet."
Charles Dévé
CRC - Crédit MutuelDeployed on your stack, in less than two weeks
No need to change your site or tools. We integrate the chatbot where your customers and teams are: website, intranet, Slack, Teams, or business tool via API.
We connect the knowledge base to your existing documents and calibrate the tone to your brand. You validate before go-live.
Conversation dashboard provided. Monthly follow-up included. You remain in control at all times.
Go further with our other AI solutions
AI Diagnostic
Identify your company's processes with high automation potential.
📄Document Analysis
Automatically extract key data from your PDFs, contracts and invoices.
🔄CRM Automation
Automatic customer follow-ups, lead qualification and continuous pipeline tracking.
📊Automated Reporting
Dashboards and reports automatically generated from your data.
You can also request an online consultation, via video conference
Everything you want to know about AI chatbot
It doesn't replace it — it takes the load off. The chatbot handles repetitive questions and qualifies requests. Complex cases are automatically passed to your team, with conversation context. Your advisors intervene where their expertise is truly useful.
We feed it with your documents: catalog, terms, FAQ, internal procedures, website content. The knowledge base is indexed once, then automatically maintained with each update. No manual question-by-question data entry.
Website (widget or dedicated page), intranet, team messaging (Slack, Teams), mobile app, or via API in your business tool. We adapt to your existing stack.
We configure precise escalation rules: if confidence is too low, if the question is outside scope, or if the user requests it — the chatbot transfers to a human with full conversation context. No made-up answers or abrupt refusals.
Yes. Conversations and knowledge base stay in your environment or on European servers. They are not used to train third-party models. GDPR compliance is included in our deployment.
Between one and two weeks depending on the complexity of your knowledge base and the number of channels to integrate. We deliver a test chatbot before go-live, with a validation session with you.
Do you have a question?
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